Troubleshooting

Listing Status: Private

Your status page shows: "Stream is currently up but requires registration in the Shoutcast Directory." This is normal. Here's what it means and what your options are.

Applies to: all plans.

Symptom

On your stream's status page or your admin panel, you see:

"Stream is currently up but requires registration in the Shoutcast Directory. Listeners are allowed, and the stream will act like it is private until resolved."

What it means

Don't worry: your stream is up and working fine. It's just not listed in SHOUTcast's public directory or any radio search engines, so the public can't find it through SHOUTcast's website.

Anyone with your stream URL (or anyone on a Second Life parcel that has your stream set as its media URL) can still listen normally. The message only refers to public directory listing, not to whether your stream works.

Why it's private by default

Two reasons:

  1. Protection. Being publicly listed increases your exposure to copyright strikes if you don't have proper broadcast licenses.
  2. Cost. Getting listed on the SHOUTcast Directory isn't free.

If you want to keep it private (recommended)

The message appears because your broadcasting software is sending the stream as "public" without being registered. To make the message go away, tell your software to send the stream as private. This is a setting in your broadcasting software, not on our side.

MIXXX: Preferences > Live Broadcasting > untick "Public stream" under Stream Info.

SAM Broadcaster: in the encoder's Server Details tab, untick "List on public station listing" under Station Details.

RadioBOSS: in the encoder's Connection tab (under Broadcast options), untick "Public (directory)".

Virtual DJ: no setting needed. Virtual DJ defaults to private and never triggers this message.

BUTT: no setting needed. BUTT defaults to private and never triggers this message.

Once unticked, restart your broadcast and the message will be gone.

If you want to make it public

You can register your stream in the SHOUTcast Directory. Two options, both go through SHOUTcast (not us):

  • Paid listing. No ads, costs money to SHOUTcast.
  • Freemium plan. Free, but SHOUTcast inserts ads into your stream. Almost nobody wants this.

Make sure you have proper broadcast licenses before going public. Public listings get scanned for unlicensed copyrighted music.

S Plan note

S Plan users will see this message if their broadcasting software is set to public, but cannot register the stream in the SHOUTcast Directory even if they want to: the S Plan doesn't include admin access, which is needed for the registration step.

If you're on the S Plan and you see this message, the fix is to untick the public setting in your broadcasting software (see the section above). The "make it public" path isn't available on this tier.

Still stuck?

Reach out and we'll help you get unstuck.

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